Can you guarantee at least a B or 80%?
Timed test 70 minutes
50 questions- T or F & multiple choice
Due by Friday, 26 July
Study Guide Unit One
Things to be aware of in the New World of Work
Flattened Management Hierarchies
Team Based management
Innovative Communicative technology
New Work Environment
Diverse Work Force
Sender has idea
Message travels over channel
Receiver decodes message
Feedback to sender
Frames of Reference
Lack of language skill
Internal and external functions
Downward flow of communication
Doctrine of relative filth
Ends justify the means
Groups and teams-why
Team development, roles and conflict
Common conflict patterns
Characteristics of successful teams
Keys to listening skills
Non verbal messages
Improving intercultural communication
Study Guide Unit 2
Business writing Basics
3 x 3 writing process phase one
Scheduling the process- worrying and planning, writing, revising, proofreading
Online collaboration tools
Three typical audiences
The “you” view
Bias free language
Levels of diction
Ethical responsibilities (five areas)
Formal versus informal research methods
Stage two of the 3 x 3 process
Types of outlines
Direct versus indirect patterns of communicating
How long should sentences be?
What is the comprehension rate?
Dangling versus misplaces modifiers
Three types of paragraphs
Third state of the 3 x 3 process
Enduring rapid comprehension, numbered or bulleted lists, headings, graphic techniques
Gunning fog index
Flesch-Kincaid readability index
Proofreading-spelling, grammar, punctuation and names and numbers
Study Guide Unit 3
Function of email
Well Written memos and emails achieve to main benefits
Phase 1 3×3
Four parts to email and memo
Why use email safely
Personal use of emails
Typical messages: Request, response, procedural, confirmation
What turns readers on
Why are business letters necessary
Structure of a business letter
Characteristics of good business letters
Direct request letters
Direct claim letters
International messages, informal versus formal correspondence
Bad news strategies (goals)
Three causes of legal problems
Techniques for delivering
Refusing typical requests
Bad news to customers
Bad news in organizations
Bad news in other cultures
Four major elements in successful persuasive message
How persuasive messages flow in organizations
Persuasive complaint letters
Sales and marketing letters
Persuasion in low and high context cultures
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