Overview
In this activity, you will be asked to analyze a local health organization (for example, a hospital, rehabilitation center, emergency medical center, or nursing home).
One of the ways you will analyze the organization’s value is through a patient survey. Your task is to select a health care organization and create a 10-question survey that would be sent out to patients. You will also include information on how the survey will be delivered.
Preparation
For more information on how to create a patient survey and to see example questions, review
Creating an Effective Patient Satisfaction SurveyLinks to an external site.
. You may also want to review some of the videos from the LinkedIn Learning course,
Using Customer Surveys to Improve ServiceLinks to an external site.
. There are specific chapters within the course on
Establishing a Survey GoalLinks to an external site.
and
Writing Survey QuestionsLinks to an external site.
.
Instructions
Submit the following in a Word document:
· Create an outline for your 10-question survey that includes each question and its response options.
· Explain how the survey will be distributed and to whom it will be distributed.
· Write professionally, using correct terminology, with no spelling or grammar errors.
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